Digital Mailbox in Austria: MeinPostkorb & Paper Mail

Austria has two kinds of digital mailbox. The government's own "MeinPostkorb" on oesterreich.gv.at receives official deliveries via eZustellung, and businesses have generally been required to participate since 2020. Letters from banks, insurers, landlords, or foreign authorities, though, still arrive on paper. To read that mail digitally too, you need a digital mailbox: an address where your mail gets scanned.

Anyone searching for "digital mailbox Austria" usually means one of these two. Here's what each one actually does, and how they work together.

MeinPostkorb and eZustellung

What is MeinPostkorb?

MeinPostkorb is the Austrian federal government's electronic mailbox, accessible via oesterreich.gv.at and the "Digitales Amt" app. It's where official documents delivered to you electronically land, from the tax office or other federal authorities, for example.

Who can use it?

Private individuals need ID Austria to register. You get notified by email when something new arrives, so check your spam folder regularly and keep your email address current.

Mandatory for businesses

Since January 1, 2020, businesses in Austria have generally been required to participate in eZustellung. Exceptions exist for businesses not required to file advance VAT returns, among others, and where participation is unreasonable due to a lack of technical means.

When does a document count as delivered?

This matters for deadlines:

• Verifiable deliveries (comparable to Austria's RSa or RSb registered mail) count as delivered on the first business day after the first electronic notification, or earlier if you retrieve the document sooner.
• Non-verifiable deliveries count as delivered as soon as they're made available for retrieval.

A missed email notification doesn't pause a deadline.

What MeinPostkorb doesn't cover

eZustellung is limited to Austrian public authorities. This mail still arrives on paper:

• letters from banks, insurers, and energy providers, unless they run their own online channel
• letters from landlords, property managers, and lawyers
• mail from authorities in other countries, Germany for example, if you still have accounts, contracts, or tax obligations there
• invoices, reminders, and contracts from business partners
• parcels

This is exactly where a digital mailbox comes in.

Digital mailbox: paper mail in the app

A digital mailbox gives you an address with a street and house number, in Vienna, for example. Letters arriving there get accepted and scanned, and you read them in the app. You decide whether only the envelope or the contents get scanned, and whether the original gets forwarded, archived, or destroyed.

| | MeinPostkorb (eZustellung) | Digital mailbox | |---|---|---| | Sender | Austrian authorities | Anyone sending paper mail | | Requirement | ID Austria | Online registration with a provider | | Format | Electronic document | A scan of your paper letter | | Parcels | No | Yes, depending on the plan | | Cost | free | from €9.95 a month |

The two complement each other. Government mail arrives via MeinPostkorb, everything else via the digital mailbox.

An example: between Vienna and Munich

Picture a software developer who moved from Munich to Vienna. He works for an Austrian company but still has a rented-out condo, a brokerage account, and a private pension policy back in Germany.

Austrian authorities write to him via MeinPostkorb, which he set up quickly with ID Austria. His German mail used to go to his sister's address in Munich, and she'd photograph it for him when she remembered. A letter from the tax office about his rental property sat with her for three weeks.

He sets up a digital mailbox with a German address and updates it with his bank, insurer, and the tax office. Since then, he has all his mail in two apps: MeinPostkorb for Austria, the digital mailbox for Germany. His sister is relieved.

The reverse works just as well: anyone living in Germany with a company, an apartment, or contracts in Austria can use a Vienna address for their Austrian paper mail.

A digital mailbox with Clevver

Clevver offers digital mailboxes at 33 locations worldwide, including Vienna and several German cities. The service is built for both private individuals and businesses.

• Plans from €9.95 a month incl. VAT, cancel monthly with 14 days' notice
• iOS and Android app with a notification for every new letter
• Encrypted, GDPR-compliant storage
• Need a company seat in Vienna too? A virtual office starts at €24.95 net a month on a 12-month term

FAQ

What is the digital mailbox in Austria? Usually MeinPostkorb is meant, the electronic mailbox for official mail on oesterreich.gv.at. It requires ID Austria.

Is eZustellung mandatory? Generally yes for businesses since 2020, with a few exceptions. It's voluntary for private individuals.

Does MeinPostkorb also deliver mail from my bank? No. eZustellung is limited to Austrian public authorities. For other mail, you need a different channel, like a digital mailbox.

Can I read mail from Germany digitally while in Austria? Yes, with a digital mailbox at a German address. Letters get scanned there, and you read them in the app.

When does a letter in MeinPostkorb count as delivered? Verifiable deliveries on the first business day after the first notification, non-verifiable ones as soon as they're made available.

This article is a general overview of Austrian law (as of October 2026) and isn't legal advice. Still have questions? → Contact us